MBA Semester-1 (Human resource management)

Master of Business Administration-MBA Semester I

Subject Code – MB0043

Subject Name – Human Resource Management

Assignment Set- 2 (60 Marks)

Note: Each question carries 10 Marks. Answer all the questions.
Q.1 It is assumed that high morale leads to high productivity. Explain what morale is and how it is related to productivity? [10 Marks]

Q.2 “Coxen” is a medium size, plastic manufacturing company. In this Company, workers have developed grievances against management. For past 2 years, in spite of making profit, company is not paying bonus to workers. It is expected that, if the grievances are not dealt with, it might lead to severe consequences. Imagine this situation and explain the grievance handling procedure, list each steps of the procedure. Suggest few measures to avoid grievance. [10 Marks]

Q.3 Write a brief note on Succession planning. [10 Marks]

Q.4 Think of a situation in which an employee is to be dismissed from the organization, what will be the fair steps of dismissal followed by the organization? [10 Marks]

Q.5 Describe the process of wage fixation and the machinery available for it
[10 Marks]

Q.6 Write short notes on: [10 Marks]

• Charismatic Leadership
• Participative Leadership
• Delegative Leadership
• Transformational Leadership

MBA Semester-1 (Human Resource Management)

Master of Business Administration-MBA Semester I

Subject Code – MB0043

Subject Name – Human Resource Management

Assignment Set- 1 (60 Marks)

Note: Each question carries 10 Marks. Answer all the questions.
Q.1 Training refers to the process of imparting specific skills. “Training need analysis” is required for effective training program. Explain in detail, all the three factors of Thayer and McGhee model of identify training needs. [10 Marks]

Q.2 India is considered as the leading „emerging economy‟. India‟s organizational success is rooted in its culture; bring out Indian culture and historical perspective to HRM. Write a brief note on Human relations movement in India. [10 Marks]

Q.3 A company is being set up by a group of 3 professionals. The business objective is to sell mobile phones of a Chinese company which has come up with an inexpensive range of handset ranging from Rs.1200 to Rs.7000. They need to submit a human resource plan to their investors. Explain the process of Human Resource Planning system for this company, which covers all important steps needed for HRP. [10 Marks]

Q.4 Organizations hire candidate through various sources. Discuss all the possible sources of recruitment. [10 Marks]

Q.5 Write short notes on:[10 Marks]

•  MBO
•  360 Degree

Q.6 Hawthorne study has played a critical role in human resource development: Elucidate the Hawthorne study and explain its contribution to human relations movement. [10 Marks]

MBA Semester-1 (Managerical Economics-2)

Master of Business Administration- MBA Semester 1

MB0042 – Managerial Economics - 3 Credits

Assignment Set- 2 (60 Marks)

Note: Each question carries 10 Marks. Answer all the questions.
1. Under perfect competition how is equilibrium price determined in the short and long run?

2. Under what conditions is price discrimination possible?

3. Under what conditions is price discrimination possible?

4. What is monetary policy? What are the objectives of such policy?

5. Explain briefly the phases of business cycle. Through what phase did the world pass in 2009-
09.(7+3)

6. What are the causes of inflation? What were the causes that affected inflation in India during the
last quarter of 2009.

MBA Semester-1 (Managerical Economics)

Master of Business Administration- MBA Semester 1

MB0042 – Managerial Economics - 3 Credits

Assignment Set- 1 (60 Marks)

Note: Each question carries 10 Marks. Answer all the questions.

1. Mention the demand function. What is elasticity of demand? Describe the determinants of elasticity of demand. (3+2+5)

2. How is demand forecasting useful for managers?

3. Explain production function. How is it useful for business? (5+5)

4. How do external and internal economies affect returns to scale?(5+5)

5. Discuss the profit maximization model.

6. Examine the relationship between revenue concepts and price elasticity of demand.

MBA Semester-1 (Business Communication -2)

Master of Business Administration-MBA Semester 1
MB0039– Business Communication - 4 Credits

Assignment Set- 2 (60 Marks)
Note: Each question carries 10 Marks. Answer all the questions.
Q.1
What are some of the relative advantages and disadvantages of email, as compared
to other written communication channels? Suggest two ways to overcome the disadvantages
of email communication. [10 Marks]
Q.2
Imagine that you are the Marketing Manager of a multinational FMCG company.Write
a job rejection letter to a prospective candidate in the appropriate format, explaining why
he/she was not selected for a Management Trainee position with the company. [10 Marks]
Q.3
Select and briefly describe two corporate ads that you have seen recently which you
feel are effective. Explain how they benefit the company [10 Marks]
Q.4
List and explain five important principles of business report writing. [10 Marks]
Q.5 As a recent MBA graduate from Sikkim Manipal University, write your resume
with a specific career objective, including all the other standard components. [10
Marks]
Q.6
Prepare a list of ten questions to ask during a job interview, in order to make the
interview a two way process and to show that you are interested in the company and the job
you are applying for.[10 Marks]

MBA Semester-1 (Business Communication -2)

MBA SEMESTER 1

MB0040 – STATISTICS FOR MANAGEMENT- 4 Credits

Assignment Set- 2 (60 Marks)

Note: Each question carries 10 Marks. Answer all the questions.
Q1. A random sample of 6 sachets of mustard oil was examined and two were found to be leaking. A wholesaler receives seven hundred twenty six packs , each containing 6 sachets. Find the expected number of packets to contain exactly one sachet leaking?

Q2. What do you mean by errors in statistics? Mention the measures to do so.

Q3. From a population known to have a standard deviation of 1.4, a sample of 70 individuals is taken. The mean of this sample is found to be 6.2. Find the standard error of the mean. Also establish an interval estimate around the sample mean using one standard deviation of the mean.

Q4. A machine is designed so as to pack 300ml of a solution with a standard
deviation of 5ml. A sample of 150 bottles when measured had a mean content of
201.3ml. Test whether the machine is functioning properly.(use 5% level of
significance)

Q5. Out of 2000 people surveyed, 1200 belong to urban areas and rest to semi
urban areas. Among 1000 who visited other regions, 800 belonged to urban areas. Test at 5% level of significance whether area and visiting other states are
dependant.

Q6. How is statistics useful for modern managers? Give examples and explain.

MBA Semester -1 (Statics for management)

MBA SEMESTER 1

MB0040 – STATISTICS FOR MANAGEMENT- 4 Credits

Assignment Set- 1 (60 Marks)

Note: Each question carries 10 Marks. Answer all the questions.
Q1. Elucidate the functions of statistics.

Q2. What are the methods of statistical survey? Explain briefly.

Q3.Tabulate the following data:
Age: 20-40; 40-60;60-above
Departments: English, Hindi, Political science, History, sociology
Degree level: Graduates, Post graduates; PhD,
Total students in age group and in degree level.

Q4. The data given below is the distribution of employees of a business according to their efficiency. Find the mean deviation and coefficient of mean deviation from Mean and Median:
Efficiency Index 22-26 26-30 30-34 34-38 38-42
Emloyees 35 15 5 2 25

Q5. What is conditional probability? Explain with an example.

Q6.The probability that a football player will play Eden garden is 0.6 and on
Ambedkar Stadiu is 0.4. The probability that he will get knee injury when playing in Eden is 0.07 and that in Ambedkar stadium is 0.04.What is the probability that he would get a knee injury if he played in Eden. 

MBA Semester-1 (Bussiness Communication)

Master of Business Administration-MBA Semester 1

MB0039 – Business Communication - 4 Credits

Assignment Set- 1 (60 Marks)

Note: Each question carries 10 Marks. Answer all the questions.
Q.1 Describe any situation in your experience where the communication went wrong. Analyze the situation by pointing out the type of barrier to communication and suggest how to overcome this barrier.[10 Marks].

Q.2 Describe any two aspects of non verbal communication and give examples of
how each of them could be used to convey positive messages at the workplace.[10 Marks]

Q.3 Which types of listening would be required the most at the workplace? Explain with suitable examples. [10 Marks]

Q.4 Imagine that you have to make a presentation on your MBA project to a group of your professors and industry experts. Prepare the following –
a) A general statement of purpose
b) A specific statement of purpose
c) The key idea
d) A brief audience analysis
e) Delivery style. [10 Marks]

Q.5 In your opinion, does the success of a meeting depend more on the
chairperson or the participants? Justify your answer. [10 Marks]

Q.6 How do memos differ from other written communication channels? Give examples of two business situations that would require either an informational or a persuasive memo.[10 Marks]

MBA Sem-1 (Management Process and Organization Behavior-2)

Master of Business Administration-MBA Semester 1

MB0038 – Management Process and Organization Behavior - 4 Credits

(Book ID: B1127)

Assignment Set- 2 (60 Marks)

Note: Each question carries 10 Marks. Answer all the questions.
Q.1 What is emotional intelligence? Explain Goleman’s model of emotional intelligence. [10]

Q.2 . Discuss the five stage model of group development proposed by Tuckman.  [10]

Q.3 What are the possible sources of organizational conflict? Explain. [10]

Q.4 The environmental stressors have a great impact on work performance and adjustment of the individual in an organization. Discuss the different categories of environmental stressors. [10]

Q.5 Given below are certain instances observed by a summer trainee – Ritu, while doing an observational study at Phoenix consultants. An organization dealing with recycling of plastic products waste etc. She makes the following observations about two key people in the organization.
1. Mr. Shah – He is a very friendly person and encourages his team members by giving them recommendations and appreciation. This helps HR to decide about giving a bonus or promotion to employees.
2. Mr. Parhi- He is an aggressive person. He frequently loses his temper. Ritu observes that he frequently punishes the non-performers and also gives them warnings regarding suspension etc.
Now explain what base of power Mr. Shah and Mr. Parhi belong to. Explain the type of power they use often. [10]

Q.6 “Window to Truth’ is a famous and old magazine. The top management decides to start the e- edition of the magazine.
They also decide the redefine the policies and culture of “Window to Truth”
To start implementing this change, they frequently call meetings of employees. They have also formed groups at different levels to clarify doubts and explain the perspective of change. Analyze the situation in the context of organizational change and elaborate why the top management is following the discussed practices and what approach is most evident in the context. [10]

MBA- Sem 1 (Management Process and Organization Behavior)

Master of Business Administration-MBA Semester 1

MB0038 – Management Process and Organization Behavior 

Assignment Set- 1 (60 Marks)

Note: Each question carries 10 Marks. Answer all the questions.
Q.1 Write a note on the characteristics of Management. [10]

Q.2 Discuss intellectual abilities in detail.  [10]

Q.3 Explain the classification of personality types given by Sheldon.  [10]

Q.4 What are the different barriers to perception?  [10]

Q.5 Mr. Batra is the General Manager, HR of a leading Automobile company. He is having a meeting with Mr. Chandan, a leading HR consultant. Mr. Batra is concerned about creating an environment that helps in increasing job satisfaction among employees. Assume that you are Mr. Chandan, the HR consultant. What suggestions will you give to Mr. Batra, for creating an environment that increases job satisfaction? [10]

Q.6 Given below is the HR policy glimpse of “iMagine”, an advertising company
1. It offers cash rewards for staff members
2. It promotes the culture of employee referral and encourages people to refer people they know, maybe their friends, ex. colleagues, batch mates and relatives.
3. It recognizes good performances and gives fancy titles and jackets to the people who perform well and also felicitates them in the Annual Day of the company. What all aspects does it take care of, according to Maslow’s Need Hierarchy ?

GATE-2013 full Question paper (CS & IT)

Q1. The transport layer protocols used for real time multimedia, file transfers, DNS and email, respectively are-

(A) TCP, UDP, UDP and TCP
(B) UDP, TCP, TCP and UDP
(C) UDP, TCP, UDP and TCP
(D) TCP, UDP, TCP and UDP

Q2. 

project on Vehicle Identification

Project on VEHICLE IDENTIFICATION

                     
  INDEX & TABLES

1) Introduction:

1.1) Purpose:
1.2) Scope:
1.3) References:
1.4) Technologies:
1.5) Abbreviations:


2) Overall Description:

2.1) Product Perspective:
2.02) Software Interface:
2.03) Hardware Interface:
2.04) Communication Interface
2.05) Product Function:
2.06) User Characteristics:
2.07) Constraints:
2.08) 0-Level Data Flow Diagram:
2.09) 1-Level Data Flow Diagram:
2.10) Entity Relationship Diagram:
2.11) Class Diagram:
2.12) Use Case Diagram:

1) Introduction:

1.1) Purpose: Vehicle Identification is for establishing and sustaining the customer relationships by maintaining valuable customer information. It also integrates the Support Desk, which gives an overall view of all the customer relationships. The central repository enables to track account- level data, service level agreements, user contact information and product ownership details.

1. In the automotive service industry, two factors are essential for success – outstanding customer service and operational efficiencies. Through outstanding customer service, automotive service companies can gain customer loyalty, increase the number of customer referrals and provide more customers with lucrative preventive maintenance services. Operational efficiencies, on the other hand, improve repair and maintenance accuracy, reduce errors, and improve decision-making processes.

2. To assist its services staff in retrieving information needed for their work and to meet the heightened service expectations of its customers, the client Web-enabled its internal information systems. In an effort to further streamline the service and repair process and to gain deeper insight into operations so that it could better serve customers, the client also sought to improve the timely exchange of data.

3. Improved customer satisfaction by reducing the need for customers to fill out forms and provide information about their vehicles to customer service representatives during the check-in process. The representatives can more quickly access the vehicle's history and suggest which periodic maintenance services should be performed. They can also determine what parts are in stock for the various models, which helps customer service representatives keep customers informed about their vehicles while respecting their time. This improved level of service results in higher customer loyalty.


1.2) Scope:

Create different system users and assign different roles with related permissions.
Manage all the account details such as user name, company, phone numbers, address
        Websites, email addresses of the entire customer from one central location.
Manage all the details regarding features of the vehicle such as vehicle type, Vehicle Company, vehicle model number, vehicle color, vehicle cost.

Track all the customers and their contact details.

• Maintain the services provided to the customer through Service Level Agreements.

Track all the payment details of the customer and their product ownership detail.
Group the contacts together in a single account according to some criteria.
Capture, View and edit all user transactions, including email, chats, and services calls in a single system.

Confirmation of end user identity and will verify which users are authorized to receive support.

Maintain history of each customer and their related information about the product sale, & support related transactions.

View all the details of all the interactions made with the customer.

Activities like updations, creations done in the system by the system users will be maintained in the form of logs for auditing and maintaining the integrity of the system.


1.3) References:

IEEE SRS Format

1.4) Technologies:

J2EE: Application Architecture
MySql: Database
Tomcat:Server
Kawa

1.5) Abbreviations:

• HTML: Hypertext Markup Language is a markup language used to design static web pages.

• J2EE: Java 2 Enterprise Edition is a programming platform— part of the Java Platform—for developing and running distributed multi tier architecture Java applications, based largely on modular software components running on an application server.

1.5) Overview: SRS will include two sections:

Overall Description will describe major components of the system, interconnection and external interfaces.
Specific Requirements will describe the functions of actors, their role in the system and constraints.
Use Case Diagram will describe the functional relationship between different entities, i.e. Actors (users).
     
2) Overall Description:

Describe the general factors that affect the product and its requirements.

2.01) Product Perspective:

Client Side                                                                                   Application              Database 
                                                                                                     Server                       Server                                                                                       

The web pages (XHTML/JSP) are present to provide the user interface on customer client side. Communication between customer and server is provided through HTTP/HTTPS protocols.
The Client Software is to provide the user interface on system user client side and for    this TCP/IP protocols are used.

2.02) Software Interface:

Client on Internet:  Web Browser, Operating System (any)

Client on Intranet:  Client Software, Web Browser, Operating System (any)

Web Server:            WAS, Operating System (any)

Data Base Server:  MySql, Operating System (any)

Development End:  WSAD (J2EE, Java, Java Bean, Servlets, HTML), MySql, OS (windows), web server.
                              

2.03) Hardware Interface:

Client Side

      Processor
          RAM
        Disk Space
Internet Explorer
          6.0
Pentium II at 500
MHz
  128 MB
  1 GB
Server Side
Web sphere
application server
V5.0
Pentium III at 1
GHz
512 MB
1 GB
MySql
Pentium III at 1
GHz
512 MB
1GB (Excluding
data size)


2.04) Communication Interface:

Client on Internet will be using HTTP/HTTPS protocol.

Client on Intranet will be using TCP/IP protocol.


2.05) Product Function:

It will be used by Insurance Company for physical verification of vehicle.
It will be used by vehicle workshop for better customer service.
It will be used by police for theft checking.
It will be used by RTO for registrations and license making.

2.06) User Characteristics: Every user should be comfortable of working with computer and net browsing. He must have basic knowledge of English too.

2.07) Constraints:

GUI is only in English.

Login and password is used for identification of customer and there is no facility for   guest.

This system is working for single server.

There is no maintainability of back up so availability will get effected.

Limited to HTTP/HTTPS.


2.08) 0-Level Data Flow Diagram    

 2.09)  1- Level Data Flow Diagram

2.10) Entity Relationship Diagram

2.11) Class Diagram

2.12) Use Case Diagram

1) Service Center Manager: He manages the request registered by the user and maintain user database and provides satisfactory services to them.

2)  Admistrator: He maintains all records of the customers regarding information of their Vehicles and carry out the various identification processes.  
Manage system user
  
3) Insurance Manager: He accepts all the requests from the user and provides the Suitable insurance facilities. Provides insurance schemes

4) Police: Useful in theft checking and reduction of crime.
Investigation Manages FIR report

5) User: He makes request for obtaining various services and take benefits from them.

online book store ( Project Report)

Project on ONLINE BOOK STORE

ACKNOWLEDGEMENT

I would like to extend my whole hearted thanks to Mr. .... for extending his full support in all the phases of our project as our project guide. He instructed us to carry the work flow in right direction to achieve the best result in limited time.

Our H.O.D. ....also provided suggestions to enhance the project and make it useful project.

INDEX & TABLES

1) Introduction:

1.1) Purpose:

1.2) Scope:

1.3) References:

1.4) Technologies:

2) Overall Description:

2.1) book Perspective:

2.02) Software Interface:

2.03) Hardware Interface:

2.04)Communication Interface:

2.05) Bookstore Function:

2.06) User Characteristics:

2.07) Constraints:

2.08) 0-Level Data Flow Diagram:

2.09) 1-Level Data Flow Diagram:

2.10) 2-Level Data Flow Diagram:

2.10) Entity Relationship Diagram:

2.12) Use Case Diagram:

1. Introduction:

1. Purpose:Book store management is designed to deal with the customer queries regarding information about different types of books. This is an online System that matches the customer queries regarding the author, publishers, title, price, latest updates, storage information, upgrades etc. against the information stored in the centralized database.

1. In order to create strong market impact, the issue of any type of books must have enough attractive features so as to attract the professionals. Through outstanding customer service, can gain customer loyalty, increase the number of customer referrals and provide more customers with lucrative preventive maintenance services.

2. To assist its services staff in retrieving information needed for their work and to meet the heightened service expectations of its customers, the client Web-enabled its internal information systems.so that it could better serve customers, the client also sought to improve the timely exchange of data.

3. Improved customer satisfaction by reducing the need for customers to fill out forms and provide information about their book to customer service representatives during the check-in process. The representatives can more quickly access the book history and suggest which periodic maintenance services should be performed. They can also determine what parts are in stock for the various publications, which helps customer service representatives keep customers informed about their queries while respecting their time. This improved level of service results in higher customer loyalty.

2. Scope:

• Create different system users and assign different roles with related permissions.

• Manage all the account details such as user name, phone numbers, address.

Websites, email addresses of the entire customer from one central location.

• Manage all the details regarding features of the books suchCompany, book dimension, book cost.

• Track all the customers and their contact details.

• Group the contacts together in a single account according to some criteria.

• Capture, View and edit all user transactions.

• Confirmation of end user identity and will verify which users are authorized to receive support.

• Maintain history of each customer and their related information about the book sale, & support related transactions.

• View all the details of all the interactions made with the customer.

3. References:

• www.google.com
• www.oracle.com
  
  

4. Technologies:

• Developer 6i.
• Oracle 8i.
  
  

5. Overview: SRS will include two sections:

• Overall Description will describe major components of the system, interconnection and external interfaces.
• Specific Requirements will describe the functions of actors, their role in the system and constraints.
• Use Case Diagram will describe the functional relationship between different entities, i.e. Actors (users).

2) Overall Description:

2.02) Software Interface:

Client on Internet: Web Browser, Operating System (any)

Client on Intranet: Client Software, Web Browser, Operating System (any)

Web Server: WAS, Operating System (any)

Data Base Server: Oracle.

Development End:Developer6i,oracle8i..

2.03) Hardware Interface:

Client Side
	Processor	RAM	Disk Space
Internet Explorer 6.0	Pentium II at 500 MHz	128 MB	1 GB
Server Side
Web sphere application server V5.0	Pentium III at 1 GHz	512 MB	1 GB
Oracle	Pentium IV at 3 GHz	512 MB	1GB (Excluding data size)

2.04) Communication Interface:

• Client on Internet will be using HTTP/HTTPS protocol.

• Client on Intranet will be using TCP/IP protocol.

2.05) Bookstore Function:

• It will be used by book workshop for better customer service.

2.06) User Characteristics: Every user should be comfortable of working with computer and net browsing. He must have basic knowledge of English too.

2.07) Constraints:

• GUI is only in English.

• Login and password is used for identification of customer.

• This system is working for single server.

2.08) 0-Level Data Flow Diagram

USER

2.09) 1- Level Data Flow Diagram

SEARCH OUTPUT

SEARCH

INPUT

USER

USER

TRANSACTION TRANSACTION OUTPUT

INPUT

REQUEST

INPUT

REPORT OUTPUT

2.10)2 –Level Data Flow Diagram

Replacement output

Replacement input

Complaint output

Complaint input

USER

USER

Purchase

2.11)ER DIAGRAM

USER/ADMIN

Book store

USER

Bookstore

database

USER

Bookstore

ADMIN

Updation

2.12) Use Case Diagram

1) Admistrator: He maintains all records of the customers regarding information of their

Books ,he can add or delete books.

2) User: He makes request for obtaining various services and take benefits from

them.